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Or receive globally. Sorted! ❤
📦 FREE SHIPPING IN GERMANY OVER €70! PICKUP IN BERLIN. WORLDWIDE DELIVERY AVAILABLE – JUST ASK
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Shipping & Payments
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SHOP ONLINE & PICK UP IN BERLIN
Every Saturday
From 9am To 4pm
At Krossenerstrasse
Krossener Str., Berlin - 10245
Shipping in Germany:
You're always welcome to pick up your order from BOTTEGA BOTANIKA in Eldenaer Str. 27 Berlin.
Shipping from Berlin - within the Germany:
Enjoy complimentary delivery for orders over €70.00. For orders under €60.00, delivery is just €6.95.
Your package will be lovingly shipped via DHL Eco Express / Hermess, with a standard delivery time of 1-2 working days.
Rest assured, we'll dispatch your order within a maximum of 2 days from the time of purchase and promptly share the tracking details once it's on its way.
Return Policy:
At BOTTEGA BOTANIKA , we believe in providing a seamless and professional experience for our valued customers, which is why we offer a comprehensive 30-day return policy from the moment you receive your item.
Eligibility for Return:
Your satisfaction is our priority, and to ensure a successful return, please ensure that your item remains in its original condition, unworn or unused, with all tags attached and securely packaged. Don't forget to include the receipt or proof of purchase to expedite the process.
To initiate a return, simply reach out to us at bottegabotanika@posteo.de Rest assured, our team will guide you through the process with ease. Please note that all returns must be shipped to the following address: BB Eldenaer Str. 27 -10247 Berlin.
If you have any questions or concerns regarding the return process, please don't hesitate to contact us at bottegabotanika@posteo.de We're here to assist you every step of the way.
Damages and Issues:
Your trust means everything to us, which is why we urge you to carefully inspect your order upon arrival. Should you discover any defects, damages, or receive an incorrect item, please notify us immediately. We are committed to resolving any issues promptly and to your satisfaction.
Exceptions:
While we strive to accommodate all returns, certain items are exempt from our return policy. These include perishable goods, custom or personalized products, and hazardous materials. Should you have any inquiries regarding the eligibility of specific items for return, please feel free to reach out to us.
Please note that sale items and gift cards are not eligible for return.
Exchanges:
Need to exchange your item? No problem! Simply return the item you have and place a separate order for the desired item. This ensures a smooth and efficient process, allowing you to get what you want without delay.
European Union 14 Day Cooling Off Period:
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, no questions asked. Your item must meet the same conditions outlined above, including its original condition, packaging, and proof of purchase.
Refunds:
Once we've received and inspected your return, we'll notify you promptly regarding the status of your refund. If approved, your refund will be processed automatically to your original method of payment within 10 business days. Please keep in mind that processing times may vary depending on your bank or credit card company. If you have any concerns about your refund, please reach out to us at bottegabotanika@posteo.de . Your satisfaction is our priority, and we're here to ensure a smooth and hassle-free experience.
Follow Us!
Monday - Friday
9:00 – 21:00
Saturday
9:00 – 21:00
At Eldenaer Str. Bezirk Friedrichshain-Kreuzberg 10247 or IN MARKET
+49 1747945299
bottegabotanika@posteo.de
Cheerio, sunshine! All prices include VAT (excluding shipping and any cash-on-delivery fees) - we'll have your goodies zipping to your doorstep faster than you can say "afternoon tea"! ☂️
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