Shipping in Germany:

You're always welcome to pick up your order from BOTTEGA BOTANIKA in Eldenaer Str. 27 Berlin.

Shipping from Berlin - within the Germany:

Enjoy complimentary delivery for orders over €60.00. For orders under €60.00, delivery is just €6.95.

Your package will be lovingly shipped via DHL Eco Express / Hermess, with a standard delivery time of 1-2 working days.

Rest assured, we'll dispatch your order within a maximum of 2 days from the time of purchase and promptly share the tracking details once it's on its way.

Return Policy:

At BOTTEGA BOTANIKA , we believe in providing a seamless and professional experience for our valued customers, which is why we offer a comprehensive 30-day return policy from the moment you receive your item.

Eligibility for Return:

Your satisfaction is our priority, and to ensure a successful return, please ensure that your item remains in its original condition, unworn or unused, with all tags attached and securely packaged. Don't forget to include the receipt or proof of purchase to expedite the process.

To initiate a return, simply reach out to us at bottegabotanika@posteo.de Rest assured, our team will guide you through the process with ease. Please note that all returns must be shipped to the following address: BB Eldenaer Str. 27 -10247 Berlin.

If you have any questions or concerns regarding the return process, please don't hesitate to contact us at bottegabotanika@posteo.de We're here to assist you every step of the way.

Damages and Issues:

Your trust means everything to us, which is why we urge you to carefully inspect your order upon arrival. Should you discover any defects, damages, or receive an incorrect item, please notify us immediately. We are committed to resolving any issues promptly and to your satisfaction.

Exceptions:

While we strive to accommodate all returns, certain items are exempt from our return policy. These include perishable goods, custom or personalized products, and hazardous materials. Should you have any inquiries regarding the eligibility of specific items for return, please feel free to reach out to us.

Please note that sale items and gift cards are not eligible for return.

Exchanges:

Need to exchange your item? No problem! Simply return the item you have and place a separate order for the desired item. This ensures a smooth and efficient process, allowing you to get what you want without delay.

European Union 14 Day Cooling Off Period:

For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, no questions asked. Your item must meet the same conditions outlined above, including its original condition, packaging, and proof of purchase.

Refunds:

Once we've received and inspected your return, we'll notify you promptly regarding the status of your refund. If approved, your refund will be processed automatically to your original method of payment within 10 business days. Please keep in mind that processing times may vary depending on your bank or credit card company. If you have any concerns about your refund, please reach out to us at bottegabotanika@posteo.de . Your satisfaction is our priority, and we're here to ensure a smooth and hassle-free experience.

Privacy Policy

Hey there! Welcome to BOTTEGA BOTANIKA We want you to feel comfortable and confident when using our website, so we've put together this Privacy Policy to let you know how we collect, use, and protect your personal information when you visit chiarasfood.nl (we'll call it the "Site").

Personal Information We Collect

When you visit our Site, we automatically gather some information about your device, like your web browser details, IP address, time zone, and the cookies stored on your device. We also collect data about the web pages or products you view, how you found our Site, and how you interact with it. This info is what we call "Device Information."

We collect Device Information using various technologies, including cookies, log files, web beacons, tags, and pixels.

When you make a purchase or try to make one through our Site, we collect certain information from you, such as your name, billing and shipping addresses, email address, and phone number. We call this "Order Information." Throughout this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

How We Use Your Personal Information?

We use the Order Information we collect primarily to fulfill your orders, including processing payments, arranging shipping, and sending you invoices and order confirmations. We also use this info to chat with you, keep an eye out for any potential risks or fraud, and share info or ads about our products or services based on what you like.

The Device Information helps us make sure everything's running smoothly and to improve our Site, like figuring out what our customers like and how they use our Site. It also helps us see how well our marketing and advertising efforts are doing.

Sharing Your Personal Information

Sometimes we share your Personal Information with third-party service providers who help us do things like process payments, ship orders, or analyze how our Site is used. For example, we use Shopify to run our online store and Google Analytics to understand how folks like you use our Site. We'll also share info if we need to follow the law, respond to a legal request, or protect our rights.

Behavioral Advertising

We might use your Personal Information to show you ads or marketing stuff that we think you'll like. If you'd rather not see these kinds of ads, you can opt out using the links we've included in this Privacy Policy.

Your Rights

If you're in the European Union, you have the right to access, correct, update, or delete your personal information. You can also say no to us using your data or ask for a copy of it. If you'd like to do any of these things, just drop us a line using the contact details below.

Data Retention

We'll hold onto your Order Information for our records unless you ask us to delete it.

Changes to This Policy

We might change this Privacy Policy every now and then, especially if our practices or the law changes. But don't worry, we'll always keep you in the loop.

Contact Us

Got any questions or concerns about our privacy practices? Want to chat about something else? Feel free to reach out to us via email at bottegabotanika@posteo.de or by sending us a letter to the address below:

BB

Eldenaer Str. 27

10247

Berlin

Welcome to BOTTEGA BOTANIKA

Thank you for choosing BOTTEGA BOTANIKA Your satisfaction is our priority. Before proceeding, please review our Terms of Service:

1. Online Store Terms

By using our service, you affirm that you are of legal age or have obtained parental consent.

Our products are intended for lawful use only.

Please refrain from transmitting any malicious code.

Non-compliance with these terms may result in the termination of your service.

2. General Conditions

We reserve the right to refuse service to anyone at our discretion.

Content you provide may be transmitted unencrypted for operational purposes.

Reproduction or exploitation of our service without express written permission is strictly prohibited.

Section headings are included for organizational purposes.

3. Accuracy, Completeness, and Timeliness of Information

While we endeavor to maintain accurate information, we cannot guarantee its completeness or timeliness.

Historical information provided is for reference only and may not be current.

It is your responsibility to monitor any changes to our site.

4. Modifications to the Service and Prices

Prices for our products may change without prior notice.

We reserve the right to modify or discontinue our service at any time.

We shall not be liable for any modifications, price changes, or discontinuation of service.

Your understanding and cooperation are greatly appreciated. Should you have any questions or concerns, please don't hesitate to contact us at bottegabotanika@posteo.de

Thank you for your trust in BOTTEGA BOTANIKA!

Acceptance of Terms: Your utilization of the BOTTEGA BOTANIKA website constitutes acceptance of these Terms of Service.

Online Store Terms: Users must be of legal age and agree not to engage in unlawful activities when using our services.

General Conditions: BOTTEGA BOTANIKA reserves the right to refuse service to any individual or entity at our discretion.

Accuracy of Information: While we strive for accuracy, we do not guarantee the completeness or reliability of the information provided.

Modifications to Service and Prices: We reserve the right to modify or discontinue services and prices without prior notice.

Accuracy of Billing and Account Information: Users are responsible for providing accurate billing and account information, and we reserve the right to refuse orders based on such information.

Optional Tools: Third-party tools provided are used at the user's own risk.

User Comments, Feedback, and Submissions: BOTTEGA BOTANIKA may edit or use user submissions at our discretion, with no obligation to maintain confidentiality.

Personal Information: Your personal data is handled in accordance with our Privacy Policy.

Errors, Inaccuracies, and Omissions: We strive to provide accurate information but may occasionally have errors, for which we assume no liability.

Prohibited Uses: The service must not be used for illegal, abusive, or malicious purposes.

Indemnification: Users agree to indemnify Chiara's Food from any claims arising from their use of our services.

Severability: If any part of these Terms of Service is deemed unenforceable, the remaining provisions shall remain in effect.

Termination: Either party may terminate this agreement at any time.

Entire Agreement: These Terms of Service constitute the entire agreement between the user and BOTTEGA BOTANIKA

Governing Law: These Terms of Service are governed by Dutch law.

Changes to Terms of Service: BOTTEGA BOTANIKA reserves the right to update these Terms of Service, with users responsible for reviewing changes periodically.

Contact: For inquiries regarding the Terms of Service, please contact us at bottegabotanika@posteo.de